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Fixing What’s Broken

As workforce professionals, it is easy to feel frustrated. We desire to help people find success and feel as though our actions are meaningful in the lives of others. Often times we are troubled by the ineffectiveness of our systems in truly helping others. 
 
How do we fix the broken? Broken starts at the top. The broken starts with people that create the systems and have not used them. This is not only true about workforce development, but also about any social service program.  I am talking about all levels of broken, from elected officials that create laws on the federal and state levels, workforce development boards that implement programs, and the direct service staff that may not be truly suited for their profession.
 
The systems of broken are everywhere. We only have two options as workforce development professionals that truly care. Be part of the problem or be part of the solution. When we are part of the problem, we ignore the broken systems, programs, or services. We continue our day to day without trying or just give up. When we are broken workforce professionals, our final stand is to leave workforce development for another profession. Our other option is to work to find solutions.
 
I am a firm believer that true change comes from the top.  One way to foster this change is for policy makers to experience workforce development. Not just for two hours at an appearance for the press, but to spend a day or week. Come to the table and experience workforce development as a job seeking customer and also as a staff member. Forget bringing your child to work. Bring your elected official or your workforce development board member to the place where the direct service happens.
 
That may be easier said than done, but those of us that are on the front line, we have options to facilitate change from above. Speak with an elected official or policy maker about the work that you do. Not everyone can experience every job, but they can hear from those that they serve. What are the challenges that you face in the job that you do? How can systems be improved to make service more efficient? What does success look like for different people?
 
Even more important, you can improve your broken day to day experience. What change can you recommend to make improvements? What role can you take in fixing the problem? How will you be part of the solution? 
~Karen Cirincione
Twitter:@kcirincione

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