As November progresses, I start to think about hotlines. Each year before Thanksgiving, Butterball launches their Turkey Hotline for people to call in with their turkey questions and issues. I have never called this hotline and hope to never need to, but realize that if this service is provided year after year, that there is a demand for turkey advice. There are other hotlines out there. There are social service based hotlines for suicide prevention, to get help with various additions, and hotlines to get referrals to services. All of these things are needed and demanded. Even in the age of the internet, there is still a need for the telephone. The reason is that in a time of need, whether that be turkey or lifesaving, there is a need to reach out to a person. A real person and say to that person “Can you help me?” Now back to the land of workforce development. There are some customers of the workforce system that need this same kind of servic...