There are moments of joy, sadness, anger, and everything in between when someone is on journey to self-improvement, new success, or anything new and different and sometimes in the year of #uncertainty, the tears begin. I can’t think of anyone who has not witnessed the tears of another in his/her personal or professional life. The tears I am speaking of are not the excited and happy tears, rather the tears of anger, sadness, frustration, and anxiety. For those of us on the receiving end of tears, we are receiving an amazing gift, someone being real vulnerable, and authentic. We are receiving an opportunity with an individual. At the moment of tears, this individual is showing his/her hopes and fears, real feelings not sugar coated or analyzed. This is a pivotal moment with someone. How you react can make or break a relationship both personally and professionally. Some people struggle with the tears of another and may dismiss or downplay them. This is a lost opportunity for a b...