It is hard to work in a people oriented business and not have to deal with feelings. In workforce development, we are dealing with all kinds of feelings because of the implications work has on the day to day lives of people. Our society places such a high value on work, so it is not doubt the disruption in work causes emotional turmoil. A job loss can bring sadness or anger. Some people may feel they have lost their purpose. Not to mention the stress of the loss of income. In the land of business, a loss of jobs may mean slowing production, less revenue from selling widgets. The disruption causes stress and the emotions the workers have as a result can be chaos. In workforce development, we have a front row to the emotional roadshow. We see the negative and positive emotions. One day it is sadness of a job loss, another day it the happiness of finding a new career. This means we have to process everyone’s feelings in order to do our jobs. It is important for us to und...