People have a love of technology. We have smart phones, watches, refrigerators, and cars. The reason is technology is supposed to make our lives easier, so we do less work and have more leisure time. Technology is also fun. I refer to all the smart gadgets as “grown up toys.” There is one problem. The smart stuff is only as smart as the users. Smart not only refers to the gadget, but the user. How many people buy a fully loaded car or a highly advanced phone, but do not use all the features? Usually the reason is not taking the time to learn how to use all the features or overestimate the need for the features. In workforce development, we do the exact same thing with technology. For example, imagine a workforce system implemented an online unemployment insurance filing system designed to save staff time and money by allowing people to file claim from anywhere there is an internet connection. It sounds wonderful. People will file unemployment online and man...