People are pretty predictable creatures. People desire be liked by others and be appreciated. People generally do not like anything not favorable to themselves. As a result, companies selling necessary items have figured out ways to make items more pleasant and personalized. For example, average kitchen electrical items come in fashion colors to match personality. Normally bitter medicine is flavored to make it tastier. As fictional character, Mary Poppins, would say, “a spoonful of sugar makes the medicine go down.” The same logic is used when we need to deal with each other every day. Workforce development is a people business. It involves human capital. As result we are not immune from the need to sweeten the sour. Many of our clients and customers do not like to hear bad news. They do not want to hear change in perspective or actions are necessary. For example, a job seeker may have a vision of his next position that is not realistic of the labor market. An em...