The statement “knowledge is power” applies in workforce development as in any other industry. As a professional, you may have many situations in your daily business that require additional knowledge to proceed. Most gaps in thought or understanding come from lack of information or critical details required for the best decision making process. For example, a job seeker may present only certain information when trying to receive employment services. As a workforce professional, the recommendations may not result in the desired employment opportunity. There are many times the information you are missing provides the key to the best recommendations. Gaps in information also exist on the larger programmatic level. For example, when implementing programs or services, not having all the details about funding requirements for programming could lead to a funding penalty. Informational gaps cause confusion, wasted time, and ultimately frustr...